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Common Issues

This page covers the most frequently encountered issues and how to resolve them. If your issue isn't listed here, contact [email protected].

Instance is stuck in "Provisioning"​

Instance provisioning normally completes within a few minutes. If your instance remains in a provisioning state for more than 10 minutes:

  1. Refresh the dashboard
  2. If the status hasn't changed, contact support with your instance ID

Custom domain not validating​

If the dashboard shows your custom domain is not yet validated after you've updated DNS:

  • DNS propagation can take up to 48 hours — wait and check again
  • Verify the CNAME record is pointing to <your-subdomain>.ideployed.app
  • Check there are no conflicting DNS records (e.g. an A record for the same hostname)

See Custom Domains for the full setup guide.

TLS certificate not issued​

TLS certificates are issued automatically once DNS validation passes. If your certificate hasn't been issued after DNS has propagated:

  1. Confirm the domain shows as validated in the dashboard
  2. If validated but no certificate, contact support

JTL-Shop admin backend not loading​

If the admin backend is inaccessible:

  1. Check status.ideployed.com for any active incidents
  2. Try a hard refresh (Ctrl+Shift+R / Cmd+Shift+R)
  3. Check that your instance is in "Running" state in the dashboard

Contacting support​