Service Level Agreement (SLA)
iDeployed provides uptime guarantees for all paid plans. The full SLA terms are included in our Terms of Service.
Uptime commitment
iDeployed commits to a monthly uptime percentage for the platform. The exact figure is specified in the Terms of Service, available at ideployed.com/terms.
What the SLA covers
The SLA applies to:
- Instance availability (HTTP response)
- Dashboard availability
- Database connectivity
What the SLA does not cover
The SLA does not apply to:
- Scheduled maintenance windows (communicated in advance — see Updates & Maintenance)
- Incidents caused by actions outside iDeployed's control (force majeure, upstream infrastructure provider outages, etc.)
- Trial instances
Checking platform status
Real-time and historical uptime information is available at status.ideployed.com.
Incident response
iDeployed's operations team monitors platform health continuously. In the event of an incident:
- The status page is updated promptly
- Affected customers are notified by email for prolonged incidents
- A post-mortem is published for significant outages
SLA credits
If the committed uptime is not met in a given calendar month, affected customers may be eligible for service credits. Details are in the Terms of Service.